All of the learning and development services from Insight Hospitality Solutions are designed to assist your unique destination and elevate experiences for your guests. These topics can be customized and individualized to your specific needs and are ideal for improving services and/or performance levels.
Offering systems and processes to instill service habits that enhance memorable guest experiences
Understanding the cycle of service and the necessary mindset to deliver exceedingly memorable experiences to guests is one of the most important steps in creating memorable moments. This core learning & development program will provide a foundation of learning and show how to create outstanding service on a variety of levels.
Training that assists with the interpretation and understanding of luxury service standards
Venue-specific audits of your service and specific feedback to provide valuable insight into your strengths and areas of growth
Building location and department-specific service standards based on the needs and expectations of your guests
Custom training that includes creating a course blueprint, mapping content to learning objectives, implementing curriculum, and evaluating outcomes
Providing expert insight and advice to elevate service levels for your guests while creating efficiencies for your staff
Improving and increasing staff capabilities to ensure each team member reaches their fullest potential of service for your guests as well as how to leave lasting impressions through every interaction. Includes Introduction to the Enneagram.
Creating core features and concepts for onboarding, including orientation, on-the-job training tasks lists and documents, and learning journeys - all customizable and themed to each individual destination or brand
Our team at Insight Hospitality Solutions is proud to offer expertly crafted, customized learning curriculums that seamlessly meet the needs of your associates and brand. Every solution is thoughtfully designed to incorporate your brand and culture identity, ensuring synergy throughout the learning process.
If you aspire to become the finest destination with ultimate luxury experiences, we would be delighted to partner with you.